Return Policy

    Return and refund

    We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns and exchanges. In order to return or exchange products, the following conditions apply:
    • items must not have been opened, used, worn, washed, damaged or amended in any way; and the packaging must be undamaged and contain all the original labels.
    • Unfortunately, shipping charges cannot be refunded on any refunds or exchanges and you will be required to pay for these.
    • All damages and claims must be notified within 24 hours of receipt.
    • Approved refunds will be processed within 14 days of us receiving your return.
    • The refund will be issued to your account or the original payment method, as per your request.
    • Any products returned to us, not in a re-sellable condition can be shipped back to you, you will need to cover the cost of the postage to send it back to you.
    • The original shipping fee and insurance are non-refundable.
    • We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. 
    • If you have returned the products to us under this clause 6 because they are faulty or misdescribed, we will refund the price of the products in the form of a credit note for the full amount paid by you (including delivery fees) to your account.
    • If the products have been delivered to you before you decide to cancel the contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. You can either send them back to Brazilian Soul Beauty - suite 01, 18 union road SW46JP.
    Sale items. All good purchased during any promotions are not returnable unless faulty.
    Discount Codes & Vouchers. Discount codes and vouchers cannot be used in conjunction with any other offers and cannot be applied to sale items.
    Pre-orders. All pre-orders are ordered and set aside for each buyer. Unfortunately, we are unable to accept cancellations on pre-ordered items.

    Price of products and delivery charges

    Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 9.3 for what happens if we discover an error in the price of the product you order.
    We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
    What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
    The price of the products does not include delivery charges. Our delivery charges are as advised to you during the check-out process before you confirm your order.

    How to pay
    • You can only pay for products using PayPal, a debit card or credit card. We accept the following cards: Visa Electron, Visa, Maestro, Forbrugsforeningen, Dankort, MasterCard, Amex, DinersClub, Discover, UnionPay, JCB
    • Any contract for purchases made through the website will be with Brazilian Soul Ltd, using the trading as Brazilian Soul Beauty. Brazilian Soul Beauty must receive payment of the whole of the price for the products that you order before your order can be accepted, and the contract formed.
    • To redeem a gift card you must first open an account. The value of the gift card is only redeemable in products. Any unspent funds will show on your account as a credit.
    • Payment for the Products and all applicable delivery charges is in advance. We will charge your debit card or credit card before we dispatch your products.
    If there is a problem with the product

    How to tell us about problems. If you have any questions or complaints about the product, please contact us via email
    If you are a consumer (outside UK customers only), we are under a legal duty to supply products that are in conformity with this contract.
    The following items cannot be refunded:
    • Any made-to-measure, custom-made, exclusive order products or products supplied direct from the manufacturer;
    • Any product which has a security seal which you have opened or unsealed;
    • Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hairpieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.