Terms of Service
Terms and Conditions for services provided at our salon.
If arrival is delayed, we will make every effort to accommodate your appointment. However, this is not always possible, and service time may be reduced to avoid delays for other customers. Despite a shortened treatment, latecomers will still be charged at full value. Appointments missed by 10 minutes or more that we are unable to accommodate will be charged 100% total value.
Last-minute changes to appointments will be honoured, but only if a service appointment is available for a later time in the day and other customers are not inconvenienced.
Last-minute cancellations can have a significant impact on our business and to our beauticians. Because of this, we request a 100% deposit for all treatments.
The deposit can be made by cash, credit card and in person.
The amount charged will be applied towards the services on the day of your appointment and
will only be refunded in case of cancellation made 24 hours earlier to your booking time.
CANCELLATION AND NO SHOW POLICY
We operate a 24-hour notice reschedule/cancellation policy. If you are unable to attend your appointment or wish to reschedule, you must contact the Brazilian Soul salon directly by phone, text or email at least 24 hours before your appointment time.
Contact: 0230161552 - 07476064976 - email@example.com .
If you fail to give 24 hours cancellation notice, you will be charged 100% of the treatment cost.
PAYMENTS & GRATUITY
Brazilian Soul Beauty accepts Cash, MasterCard, Visa, Maestro, American Express and apple pay as payment.
Please notify us before your treatment if you have high blood pressure, health concerns, diabetes, or are pregnant. All of our customers will be asked to complete a consultation form before each appointment. This has been designed with your well-being in mind.
Children are invited to have certain types of treatments with us as long as an adult accompanies them. For more information about available treatments, please check our menu or speak to one of our beauty consultants as treatments may be subject to change.
We regret that for health and safety reasons, children under the age of 16 should be accompanied by supervising parent or guardian at all times while in our salon. In the case of a parent or guardian having a treatment, a child should not be left unattended in the salon.
- Gift vouchers are available for all beauty treatments bookable at our online booking system and are not redeemable if lost or stolen.
- Gift Vouchers will expire one year after the purchase date.
- Gift voucher for treatments is final, with no refunds.
PRICES SUBJECT TO CHANGE
At Brazilian Soul Beauty Salon, we are continually expanding our services. Although we make every effort to keep our website and treatment menu updated, please note that prices and services are subject to change at any time.
We are unable to accommodate visitors accompanying customers in our treatment rooms unless accompanying a child.
Therefore, all visitors must wait in our comfortable and relaxing reception area.
CUSTOMERS’ RIGHT TO KNOW
We strive to exceed our customers’ needs. We believe that advising our customers of the products/treatments best suited for them is as essential as the service we perform.
Therefore, our customers’ right to know policy advises each customer on the products and techniques best suited for the customer to maximise the benefits of their service.
While we will make every effort to meet your requests, we cannot guarantee a specific therapist or gender. All therapists are trained in both treatment and
draping protocols to ensure your comfort at all times.
FRIEND & FAMILY RECOMMENDATION
Simply send us an email with the details of the person you are referring or fill the form via our app, and you both will receive £5 OFF discount from us. When they come into their first appointment, you will receive a £5 OFF discount for your next visit.
To be eligible for the offer, your friend must be new to Brazilian Soul Beauty.
It’s as easy as that!
Even better news: the more people you recommend, the more discounts you can get!
PROMOTIONS & VOUCHER CODES
Valid for bookings at braziliansoulbeauty.co.uk only. Apply the voucher code at booking checkout. Cannot be used in conjunction with any other offer, including complimentary vouchers or a partner's website. Some promotional packages are available only on certain days and times of the week.
Valid for specific dates described on the promotion and or depending on availability ;
*BLACK FRIDAY FLASH SALE is valid for November only.