Essential Soul Membership - Terms & conditions

1. Membership Duration

Essential Soul is a 12-month membership.
The 12-month period begins once the membership is activated (see Section 13).

2. Payment

Payment is made in two parts.
50% of the membership fee is paid at the time of purchase.
The remaining 50% must be paid during the member’s next visit to the salon.

3. Non-Refundable

All membership payments are non-refundable.

4. Essencial Soul Manicure — 1x per year
Members receive one Essential Soul Manicure per membership year.
At the time of purchasing the membership, the member must schedule their essencial soul manicure appointment.
This benefit is non-transferable, non-exchangeable and cannot be replaced by another treatment.
No-shows or cancellations outside policy result in forfeiture of the benefit.

5. 10% Member Discount

Members receive 10% off all services for 12 months.
The discount applies only to online bookings using the access code provided after purchase.
The discount does not apply to packages, retail, gift cards, events, or promotions.

6. Non-Cumulative

Only one offer or benefit may be applied per booking.
Member discounts cannot be combined with promotions, package pricing, seasonal offers, gift cards, referral discounts, Black Friday, or any sales events.

7. Classic Drinks

Classic Drinks are included during manicure or pedicure services.
Premium or alcoholic drinks are not included and may be purchased separately.

8. Essential Nail Kit

Members receive one Essential Nail Kit per membership year.
The kit is non-exchangeable and non-refundable.

9. Friend Code

• Each active member receives a personal Friend Code by email after joining.
• The member may privately share this code with someone they wish to invite. 
• The Friend Code gives 10% off a friend’s first visit.
• Valid exclusively for online bookings.
• Each friend can redeem the code once.
• The Friend Code applies to services only.
• The Friend Code remains active only while the membership is active.
  

10. Personal Use Only

Membership benefits are strictly personal and cannot be shared, transferred, gifted, or used under another person’s name.

11. Booking Policies

Benefits apply only to online bookings made with the access code.
Standard cancellation and no-show policies apply to all members.
Membership does not exempt cancellation or no-show fees.

12. Price and Menu Adjustments

Service prices and menu items may change during the year.
Membership benefits apply to updated prices.

13. Activation

After purchasing your membership through our website, you will receive an email containing your personal access code and your Refer-a-Friend code. Your membership becomes active as soon as this email is delivered.

14. Misuse

The salon may cancel the membership (without refund) if codes are misused, shared publicly, or if any fraudulent activity is identified.

15. Cancellation Policy

You may request to cancel your membership only if no benefits have been used.
Once you purchase the membership and any benefit has been redeemed or accessed, the membership becomes non-refundable and cannot be cancelled.