All orders are despatched using a signed for service and will require a signature upon receipt. Whilst the majority of orders arrive within 4 working days-this can increase during busy periods.
Please note (with the exception of the areas/postcodes listed below*) you will receive an email and/or text message from our courier service on the day of your delivery to advise what time your delivery is scheduled (to within 1 hour). Should the time not be suitable, you can choose to have the order delivered to a new address, to a neighbour, or even on a different day.
* The following areas/postcodes will have parcels dispatched using Royal Mail Signed for Delivery:
- Channel Islands / Isle of Man / Isle of Wight / Northern Ireland
- Scottish Highlands: AB36-38, AB55-56, FK17-21, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
- Scottish Islands: HS1-9, IV40-51, IV 55-56, KA27-28, KW15-17, PA20, PA41-49, PH42-44, ZE1-3
Other than Royal Mail's standard tracking facility, we are unable to make enquiries for parcels deemed to be “lost” until 15 working days have elapsed. No refunds will be given until enquiries can be made to the whereabouts of your parcel.
UK Delivery Costs:
- Order value below £49: £7.95
- Order value £50 and above: FREE